Politique d’expédition
1. Shipping Destinations
We currently offer shipping to the following countries:
- USA
- Australia
- Canada
- France
- Germany
- United Kingdom
2. Shipping Fees & Delivery Times
Shipping fees are calculated based on your location and will be displayed at checkout after entering your shipping address.
Order Delivery Timeline:
Processing Time: All crochet kits are prepared within 1-2 business days, except in cases of force majeure.
Shipping Time:
Standard Shipping: 10-16 business days, depending on your location.
Note: The shipping times provided are estimates and reflect normal transit conditions. In rare cases, delays may occur due to customs, weather, or other unforeseen circumstances.
3. Taxes & Duties
In most cases, shipping charges include import duties. However, some countries may charge additional taxes or duties, which will be the responsibility of the buyer or recipient. Please consult your country’s customs office if you are unsure.
4. Order Confirmation & Shipping Details
Order Confirmation: After placing your order, you will receive an email confirmation. Please verify your shipping address. If you need to make changes, contact us at aquariwool@gmail.com before the order is dispatched.
Multiple Item Orders: If your order contains multiple items, they may be shipped in separate parcels depending on stock availability, at no extra cost.
Shipping Confirmation: Once your order is shipped, you will receive an email with tracking information. Use the tracking number provided to follow your shipment’s progress.
5. Shipping FAQs
Why is the shipping fee high?
International shipping rates tend to be higher than domestic ones due to increased logistics costs.
Why hasn’t my order shipped yet?
Orders typically ship within 1-2 business days. You can check the status of your order under "My Account" > "Order Tracking."
Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately. While we cannot make changes after your order is placed, there is a brief window during which you can cancel. If you don’t see the “Cancel Items” option in your order details, the cancellation period has likely passed.
How will I know my order has shipped?
You will receive an email with shipment tracking details. Be sure to check your spam folder if you don’t receive this email.
For any further inquiries regarding our Shipping Policy, feel free to contact us at aquariwool@gmail.com.
By placing an order on AquariwoolCrochet.com, you acknowledge that you have read and understood this Shipping Policy.
