Politique de remboursement

At AquariwoolCrochet.com, we are committed to delivering high-quality crochet kits and digital products. Please review our return and refund policy carefully before making your purchase.

1. No Returns

Due to the nature of international shipping and the distance involved, we do not accept returns under any circumstances once the product has been delivered.

2. Refunds

Refunds will only be granted under the following conditions:

  • You must provide clear proof (in the form of a video) of receiving a damaged product, a lost product, or a product that does not match the images or descriptions provided.
  • The refund amount will be determined based on the extent of the damage or as agreed upon by both parties.

Please note: The video must be taken immediately upon opening the package to qualify for a refund.

3. Product Descriptions and Previews

We aim to provide accurate and detailed descriptions of all our products, including images and previews where applicable. We strongly encourage you to carefully review the product descriptions, images, and available previews before completing your purchase.

4. Technical Support

If you experience any difficulties accessing the digital pattern or video tutorials, please contact our customer support team at aquariwool@gmail.com. We will do our best to assist you and ensure that you receive the product you purchased.

5. Copyright and Usage

By purchasing from AquariwoolCrochet.com, you are granted a personal, non-exclusive, and non-transferable license to use the product for your own personal use only. The digital products (including patterns and tutorials) are protected by copyright law. You may not share, distribute, modify, sell, or reproduce the digital products or any portion thereof without explicit permission from Aquariwool Crochet.

6. Policy Modifications

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page along with the updated date. We encourage you to review this policy periodically for any updates.

If you have any questions or need further clarification regarding our Return and Refund Policy, please contact us at aquariwool@gmail.com.

By using AquariwoolCrochet.com, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.